Troubleshooting

“Offer already accepted” error

Problem: Client tries to accept but sees error message

Cause: Offer was already accepted (either by them or someone else)

Solution:

1. Check Quotes → All Quotes for acceptance status
2. If correctly accepted → Inform client offer is already confirmed
3. If incorrectly accepted → Manually reset acceptance:
   • Go to offer edit page
   • Custom Fields → Delete _offer_accepted meta
   • Save offer
   • Client can now accept again

Acceptance not saving

Problem: Client clicks Accept, sees success, but status remains Pending in admin

Diagnosis:

1. Check JavaScript console (F12 → Console tab)
   • Look for REST API errors
   • Check network tab for failed requests
2. Verify REST API working:
   • Visit yoursite.com/wp-json/oferty/v1/
   • Should show JSON (not 404 error)
3. Check permalink structure:
   • Settings → Permalinks → Save Changes
   • Flushes rewrite rules

Common causes:

• Permalink structure not configured (use “Post name”)
• REST API disabled by security plugin
• JavaScript error preventing AJAX request
• Server blocking POST requests to REST API

Email notification not received

Problem: Client accepts offer but you don’t get email

Solutions:

1. Check notification email setting:

• Quotes → Company Data
• “Notification Email” field – is it correct?
• Test: Send test email to this address

2. Check spam/junk folder:

• Search for sender: wordpress@yoursite.com
• Add to safe senders if found

3. Test WordPress email:

• Install “Email Log” plugin
• Accept test offer
• Check Email Log for sent message
• If not in log → WordPress email broken

4. Fix WordPress email:

• Install “WP Mail SMTP” plugin
• Configure Gmail/SendGrid SMTP
• Re-test acceptance notification

Client comment not appearing (Premium)

Problem: Client added comment but it doesn’t show

Check:

1. Is Premium active? Comment field only shows for Premium
2. Check database: Look for _offer_accepted_comment meta
3. Check template: Ensure public-offer-view.php displays comments
4. Cache issue: Clear browser cache, reload page

Debug:

• View page source → Search for “client-comment” textarea
• If not found → Premium not active or template outdated
• If found but not saving → Check REST API payload in Network tab

Geolocation shows “Unknown”

Problem: Location shows as “Unknown, Unknown” instead of city/country

Causes:

• Client IP is local/private (127.0.0.1, 192.168.x.x)
• IP geolocation API (ip-api.com) unavailable
• Server firewall blocking outbound requests
• API rate limit exceeded (150 requests/minute)

Solution:

• Local IPs: Displays “Local / Localhost” (expected behavior)
• Public IPs: Check if ip-api.com is accessible from server
• Rate limits: Results are cached 24h, usually not an issue
• Firewall: Whitelist ip-api.com in server firewall